Returns and Exchange Policy

100% Satisfaction Guaranteed


Step Details
Notification Contact within 7 days via email at info@fragranceofperfume.com or reply to order email
Eligibility Items must be in original condition, unused, with tags, packaging, and accessories
Return Authorization Return confirmation email with instructions provided after request
Shipping Customer pays return shipping unless item is defective or shipping error; use trackable service
Refund or Exchange Notification of approval/rejection after inspection; choose between refund or exchange
Late Returns Not accepted if initiated beyond 7 days
Required Information Delivery note/order number, return authorization, and reason for return

 

Return and Exchange Policy

At our company, we prioritize customer satisfaction and want you to be completely satisfied with your purchase. If you have any concerns after receiving your purchase, please reach out to us within 7 calendar days. Our dedicated customer service team will assist you in authorizing a return if necessary. Our goal is to promptly process authorized returns to assure you of our commitment to your satisfaction.

Return Process

  1. Return Window:
  • Notify us within 7 days of receiving your shipment to initiate a return.
  • Items must be returned to our warehouse within 24 days of the order being placed.
  1. Return Conditions:
  • Items must be in their original condition, unused, with all original tags, packaging, and included accessories.
  • We do not accept returns on open or used items.
  • We do not accept returns on Skincare, Hair care, or Makeup items due to health reasons.
  • We do not offer refunds or replacements due to changes in product packaging.
  • We do not offer refunds or replacements for perfume testers or any kind of testers
  1. Return Process:
  • Notification: Contact us via email at info@fragranceofperfume.com or reply to your order notification email to initiate a return.
  • Return Authorization: After receiving your return request, we will provide a return confirmation email with detailed instructions on how to send back your items.
  • Shipping: Customers are responsible for return shipping costs unless the item is defective or there was a shipping error on our part. We recommend using a trackable shipping service to ensure your return reaches us safely.
  • Include Documentation: Include the original packing slip and the reason for the return.
  1. Fees:
  • A 20% restocking fee will apply to all returns. This fee may be increased if the item is not received in its original condition.
  • Shipping charges are non-refundable, and you are responsible for the shipping costs incurred to return the product to us.
  • If free shipping was offered on the original order, the cost of shipping will be deducted from the refund amount.
  1. Refunds:
  • Refunds will be issued less any shipping charges and restocking fees.
  • You can choose between a refund to your original payment method or an exchange for an item of equal value.

Additional Information

  • Late Returns: Returns initiated beyond our 7-day notification period will not be accepted.
  • Required Information: To help us process your refund faster, please send us:
    • A copy of the delivery note or order number
    • Return authorization (obtainable from Customer Services)
    • The reason for the return

We appreciate your understanding and cooperation with our return policy. Our goal is to make your shopping experience as seamless and satisfying as possible. If you have any questions or need further assistance, please do not hesitate to contact us.